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Covid-19
Update

The COVID-19 pandemic has changed the way our business operates and we are closely following Government guidance. Please see below the latest information on opening times, services and COVID-19 guidance. We will continue to provide updates using social media so please make sure you are following us on Facebook.  

Marina Office Opening Times
Monday to Sunday, 1pm – 5pm

Park Office Opening Times
Monday to Sunday, 9am – 1pm

Essential Services Available
Please note we are only accepting payment by card at this time.

Diesel

Gas

Coal

Pump out

Laundry

Electric

Shop and chandlery essentials are available from the marina reception building

Government Guidance
The Government introduced three new measures in the fight against the Coronavirus (COVID-19) pandemic.

People are required to stay at home, except for very limited purposes, which include: shopping for basic necessities, one form of exercise a day, any medical need or travelling to and from work

Non-essential shops and community spaces have been closed

All gatherings of more than two people in public have been stopped

The Government have specified that essential travel does not include visits to second homes, camp sites, caravan parks or similar, whether for isolation purposes or holidays. People should remain in their primary residence. Where customers are already on site and have decided to remain, please follow the latest Government guidelines with regards to COVID-19. 

https://www.gov.uk/coronavirus

Changes Due To COVID-19
The safety and welfare of our employees, customers and community remains our utmost priority. We have therefore implemented the following safety measures. We ask that you take the necessary precautions to help us to minimise the spread of this pandemic.

We’ve reduced staffing levels on the marina to a minimum whilst still maintaining essential services, maintenance, health & safety and security.

The hotel, Boathouse Café, chandlery and boat sales office are currently closed. Essential shop and chandlery items are available from the marina reception building.

All hotel reservations until 17 April have been cancelled, and each guest will be contacted directly.

If you have a future reservation which you would like to move or cancel, please contact us on reception@roydonmarinavillage.co.uk or 01279 792777 between 9am and 1pm.

For chandlery orders, please place your order via email to chandlery@roydonmarinavillage.co.uk. Once your order is processed and ready, we will contact you. We will take payment via the phone and advise you on a collection time. We will only provide deliveries to people who are vulnerable or self-isolating.

Where service provision is required, please adhere to the 2 metre social distancing guidelines at all times.

Showers, toilets and laundry facilities will be closed for cleaning daily from 7am to 9.30am and from 4.30pm to 7pm. You will not be able to enter the building during these times.

Visitors are not currently allowed on site in accordance with Government advice to avoid unnecessary travel and stay at home.

Please follow Government guidance to ‘stay at home’. If you urgently need to contact the marina to discuss your boat, payment or any other enquiry, please contact us by phone between 1pm and 5pm on 01279 792777 or email us at marina@roydonmarinavillage.co.uk

If you urgently need to contact the park to discuss your home, lodge, payment or any other enquiry, please contact us by phone between 9am and 1pm on 01279 792777 or email us at reception@roydonmarinavillage.co.uk 

Boat Sales
Our brokerage service is still operating with our sales team working from home. All boat sales listings are available to view online and our sales advisors are contactable via email and phone.  If you're looking to sell your boat, please contact Anthony at anthony@lakelandleisuregroup.com 

Please be aware that our response times may be a little longer than usual due to reduced staffing levels. 

Thank you

We would like to express our gratitude to our dedicated team who have continued to provide services throughout the COVID-19 pandemic and are continuing to do so. Please be considerate to our employees during this difficult time and most importantly respect social distancing. 

Thank you to our customers for assisting us in getting through these unprecedented times, we hope you and your families stay safe and well.

 

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