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Covid-19
Update

On Monday 22nd February the Government announced a pathway for easing national restrictions.

Between 23rd February and 11th April 

  • You cannot visit your holiday home or boat unless you have an exemption
  • We cannot accept lodge or hotel bookings unless you’re working or have an exemption
  • The chandlery shop operates a click and collect service
  • The Boathouse Cafe is closed
  • National lockdown restrictions apply

From 12th April 2021

  • We can accept holiday bookings for self-catering lodges, guests must be from one household or support bubble
  • Holiday home and boat owners are allowed to visit 
  • The chandlery shop will fully reopen

From 17th May 

  • We can accept guests from two households for holiday lodge bookings
  • We can accept hotel bookings, guests can be from two households
  • The Boathouse Cafe will reopen, opening hours will be announced closer to the time

From 21st June 

The government hopes we can operate without any restrictions, please feel free to book holiday accommodation confidently. If for any reason, the government restrictions relating to coronavirus continue or are re-implemented at a later date, we will happily move your date or refund your booking, please see our Covid-19 Book with Confidence policy for more information:https://www.roydonmarinavillag...

These dates are subject to four national tests set out by the government, we will review and update dates as and when the government instructs us to.

Opening Hours

Between 23rd February and 11th April
Reception will be manned daily between 8.30am and 1pm, please don’t hesitate to contact us on 01279 792777 or reception@roydonmarinavillage.co.uk for park and hotel enquiries.


The marina office will be manned daily between 1pm and 5pm, please don’t hesitate to contact us on 01279 792777 or marina@roydonmarinavillage.co.uk for marina enquiries. The service quay will remain available within office hours, please book in advance.



The chandlery will operate on a click and collect basis Thursday – Saturday between 10am and 3pm. For sales and chandlery enquiries please contact us on sales@roydonmarinavillage.co.uk or 07534655702.

From 12th April 2021
Reception will be manned Monday to Friday from 8am to 9pm, Saturday 9am to 7pm and Sunday from 9am to 5pm. Please don’t hesitate to contact us on 01279 792777 or reception@roydonmarinavillage.co.uk for park and hotel enquiries.

The marina office will be manned daily between 9am and 5pm, please don’t hesitate to contact us on 01279 792777 or marina@roydonmarinavillage.co.uk for marina enquiries. The service quay will remain available within office hours, please book in advance.



The chandlery will operate Monday to Friday from 10am to 5pm, Saturday and Sunday from 11am to 4pm. For sales and chandlery enquiries please contact us on sales@roydonmarinavillage.co.uk or 07534655702.

For the latest guidance, please visit: https://www.gov.uk/coronavirus

On Reopening

Face Coverings
The Government requires everyone to wear a face covering in a wider range of settings including shops, supermarkets, shopping centres, banks, beauty salons, vets and visitor attractions. You are also required to wear a face covering in hospitality premises (hotels, bars, pubs, restaurants and cafes), except when seated at a table to eat or drink. Some exceptions do apply. For full details, please visit: https://www.gov.uk/government/...

We therefore ask that you wear a face covering when visiting the public areas of the hotel, The Boathouse, our marina office, chandlery, brokerage and facilities buildings.

All Customers
We politely request that if you or any members of your household have COVID-19 symptoms, please do not visit us, stay at home and self-isolate - https://www.nhs.uk/conditions/...

When Visiting Us
Please adhere to social distancing guidelines

Please pay by card or contactless

It is a legal requirement to wear a face covering in public areas of hospitality and retail premises. Please ensure you are wearing a face covering before entering the hotel, The Boathouse, our marina office, chandlery, brokerage and facilities buildings, and adhere to the guidance at all times

Please observe all signage indicating entry and exit points and maximum occupancy numbers for facility buildings. When using jetties, please maintain social distancing restrictions

Please sanitise your hands on entry to our buildings, hand sanitiser stations are available at entry and exit points

We have created separate entry and exit points where possible

We have increased the frequency of cleaning and disinfecting, paying extra attention to high-touch areas, using fogging machines and sanitiser

Signage and information boards will be in place to remind customers and our team of social distancing and our new guidelines

Protective screens have been installed at all workplace counters to protect our team and customers

We are ventilating public areas and our facilities as much as possible to allow increased air circulation

Please adhere to social distancing at all times. If you have children with you, please ensure they are supervised and adhering to social distancing at all times

Where possible, please contact reception on 01279 792777 to reduce physical contact

Please do not approach grounds staff whilst they are carrying out maintenance.

We are required to take your contact details and hold them for 21 days for the Government Test and Trace system

Hotel
All guests must book in advance, you can book online, by phone on 01279 792777 or email at reception@roydonmarinavillage.co.uk

We are deep cleaning after every stay using a fogging machine and sanitiser to ensure our bedrooms are disinfected between guests

All laundry will be washed at a minimum 60 degrees for optimal disinfection

During your stay, your room will be cleaned on request only. We will not carry out daily refresh cleans unless specifically requested

Your room won't look as beautiful as it normally would as we have removed cushions and bed runners

The Boathouse Café
From 17th May, we should be able to open without curfews and without requiring a substantial meal with alcohol. We will confirm opening hours closer to the time. These restrictions still apply:

The maximum table size allowed is 6 guests (from two households)

Furniture has been rearranged to meet social distancing guidelines, please do not move furniture

To maintain social distancing, we will not be offering drinks at the bar, instead we will be providing full table service

Your orders will be taken at your table once you are seated, please do not wait at the bar. Our waiting team will serve your food and drinks to your table

Single use menus will be provided

Cutlery and glasses will only be brought to your table once you are seated

Salt and pepper shakers and condiment bottles have been removed, and replaced with single use sachets

We are operating in difficult times therefore we respectfully ask that you are patient with our team when visiting us as we adapt to new ways of working

Marina Customers

On The Jetties
Maintain a minimum 2 metre spacing on walkways and jetties, look ahead and behind to observe and acknowledge others, passing only if necessary and using finger jetties to move a safe distance away

Please avoid touching any unnecessary surfaces such as jetty posts or bollards

Please wear suitable, clean gloves when using jetty bollards or water taps

On Your Boat
Be conscious to maintain social distancing whilst on your boat or manoeuvring

Do not sit or stay on your boat unnecessarily or in close proximity to others

Toilet, Shower and Laundry Block
Please use on-board facilities on your boat if available

Please adhere to the maximum occupancy signs displayed on entrance doors. This is 2 people in the Ladies and 2 people in the Gents at any time. Please make yourself aware of how many people are already using the facility before entering

The facilities will be regularly closed for cleaning. Please DO NOT ENTER during this time

Notices will be in place to indicate planned cleaning times and when cleaning is being carried out

Please queue outside, being aware of social distancing

Showers will be closed between the hours of 8pm and 9am to allow for deep cleaning and sanitising.

Boat Sales Viewings
Viewings are by appointment only. When attending a viewing, we ask that a maximum of two people attend

Please maintain social distancing, wear a face covering, sanitise your hands on entry and exit and avoid touching surfaces

Please visit our brokerage website COVID-19 page for further guidance - www.lakelandleisureboatsales.c...

To arrange a viewing, please email sales@roydonmarinavillage.co.uk or call 07534655702

Our current boat sales listings can be viewed at www.lakelandleisureboatsales.c...

The health and well-being of our employees, customers and local community is our top priority during this time. We would like to take this opportunity to thank you once again for your continued support, and to thank our team for their hard work and dedication. We look forward to welcoming you back in the coming weeks.

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